Your privacy matters

Privacy Policy

Copper Card Lounge respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or engage with our restaurant and offline poker services.

Introduction

Welcome to Copper Card Lounge. We respect your privacy and are committed to protecting the personal information you share with us. This policy applies to all visitors, customers, and users of our website and services, including our restaurant, card lounge, and offline poker sessions.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what information we collect, how we use it, and the choices you have about your data.

Our venue is located at 12 Copper Lane, Melbourne VIC 3000, Australia. If you have any questions about this policy, you can contact us at [email protected] or call +61 413 728 596.

Effective Date

Last updated

This privacy policy was last updated on 8 September 2026.

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you make a reservation, sign up for poker evenings, or contact us. This may include:

  • Name, email address, phone number, and any details you include in messages.
  • Dietary preferences or accessibility requirements for restaurant bookings.
  • Poker session preferences, such as preferred poker tables or game types.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage. This helps us understand how visitors interact with our content and improve our services.

  • IP address, browser type, operating system, and referring URLs.
  • Pages viewed, time spent on pages, and interactions with content.
  • This information is collected through cookies and analytics tools.

How We Use Your Information

We use your personal information to provide and improve our services, including restaurant reservations and offline poker sessions. Specifically, we use your information to:

  1. Process bookings and manage your visits to our card lounge.
  2. Communicate with you about your reservations, poker evenings, and events.
  3. Respond to your inquiries and provide customer support.
  4. Send you updates and promotional materials, if you have opted in.
  5. Analyze website usage and improve our offerings.

Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our website and providing services. Examples include reservation platforms, email service providers, and analytics tools. These providers are contractually obligated to protect your information and use it only for specified purposes.

We do not sell your personal information to third parties.

Legal Requirements

We may disclose your information if required by law or to protect our rights and safety. This includes compliance with legal processes, such as court orders or government requests, and protection against fraud or security threats.

Data Retention and Security

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Reservation records are kept for a reasonable period to manage bookings and improve services. Marketing preferences are retained until you unsubscribe.

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest.
  • Access controls and regular security reviews.
  • Staff training on privacy and data protection.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyse traffic, and understand how visitors interact with our content.

  • Essential cookies are necessary for the website to function.
  • Analytics cookies help us understand usage patterns.
  • You can control cookies through your browser settings.

For more details, please read our Cookie Policy.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. Contact us at [email protected] to make a request. We will respond within a reasonable timeframe.

Opt-Out and Deletion

You may opt out of marketing communications at any time and request deletion of your personal information, subject to legal obligations. Use the unsubscribe link in emails or contact us directly. We will delete your information unless retention is required by law.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us.